Sage / Breville Oracle error codes
32 codes. The Oracle has dual stainless boilers plus heated group head; most codes are one of its temperature sensors, a water-level or flow fault, or the grinder.
The Oracle BES980 uses the same 32-code table as the Oracle Touch BES990. On screen it shows "Error 15" rather than "ER15".
How to read the stored error log
Leave the machine plugged in but switched off. Press and hold 1 CUP, 2 CUP and POWER together for at least one second. After the long beep the LCD shows the firmware version (starts with "Fr"). Press the SELECT dial once to open Error Storage, then rotate it to step through errors 1 to 32 and the stored count for each. Scroll past error 32 to "ErSt" and hold SELECT for 3 seconds to clear the log.
Service menus are intended for technicians. Reading the log is harmless; do not change calibration values.
All codes
| Code | Meaning | Fault | DIY |
|---|---|---|---|
Error 1 | Steam boiler temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | moderate |
Error 2 | Steam boiler temperature sensor lost during operation | Temperature sensor open circuit (not detected) | moderate |
Error 3 | Steam boiler temperature sensor short circuit at startup | Temperature sensor short circuit | moderate |
Error 4 | Steam boiler temperature sensor short circuit during operation | Temperature sensor short circuit | moderate |
Error 5 | Coffee boiler temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | moderate |
Error 6 | Coffee boiler temperature sensor lost during operation | Temperature sensor open circuit (not detected) | moderate |
Error 7 | Coffee boiler temperature sensor short circuit at startup | Temperature sensor short circuit | moderate |
Error 8 | Coffee boiler temperature sensor short circuit during operation | Temperature sensor short circuit | moderate |
Error 9 | Group head temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | moderate |
Error 10 | Group head temperature sensor lost during operation | Temperature sensor open circuit (not detected) | moderate |
Error 11 | Group head temperature sensor short circuit at startup | Temperature sensor short circuit | moderate |
Error 12 | Group head temperature sensor short circuit during operation | Temperature sensor short circuit | moderate |
Error 13 | Steam wand temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | moderate |
Error 14 | Steam wand temperature sensor lost during operation | Temperature sensor open circuit (not detected) | moderate |
Error 15 | Steam wand temperature sensor short circuit at startup | Temperature sensor short circuit | moderate |
Error 16 | Steam wand temperature sensor short circuit during operation | Temperature sensor short circuit | moderate |
Error 17 | Coffee boiler not heating up normally | Heater not reaching temperature | hard |
Error 18 | Steam boiler not heating up normally | Heater not reaching temperature | hard |
Error 19 | Group head not heating up normally | Heater not reaching temperature | hard |
Error 20 | Steam boiler water level or pump issue detected | Boiler water level or pump fault | moderate |
Error 21 | Steam boiler level probe mismatch detected | Boiler water level or pump fault | moderate |
Error 22 | Flow meter signal problem at startup | Flow meter signal problem | moderate |
Error 23 | Flow meter signal problem during brewing | Flow meter signal problem | moderate |
Error 24 | Coffee boiler water level probe fault | Boiler water level or pump fault | moderate |
Error 25 | Coffee boiler overheated above target temperature | Overheated above target temperature | hard |
Error 26 | Steam boiler overheated above target temperature | Overheated above target temperature | hard |
Error 27 | Group head overheated above target temperature | Overheated above target temperature | hard |
Error 28 | Communication fault between control boards | Internal communication fault | moderate |
Error 29 | Grinder motor overheated | Grinder motor fault | easy |
Error 30 | Grinder motor timed out during operation | Grinder motor fault | easy |
Error 31 | Tamping motor timed out during operation | Tamping / dosing motor fault | easy |
Error 32 | Steam boiler leak or refill failure detected | Steam boiler leak or refill failure | moderate |